South African Airways contact information

Phone: +27 11 978 1111 – for urgent matters, booking changes, and complex customer service inquiries. Use during business hours for fastest resolution.

Email: [email protected] – for non-urgent questions, baggage inquiries, accessibility requests, and detailed account issues. Expect response within 24–48 business hours.

Website: www.flysaa.com – for ticket purchases, online check-in, flight tracking, schedule searches, baggage information, and frequently asked questions. The site offers real-time updates and self-service account management.

Mobile app: Download the official South African Airways app for iOS or Android for convenient booking, check-in, boarding passes, and flight notifications on the go.

Which channel to use: Use the website or app for routine check-in and bookings. Email for non-urgent matters. Call only for time-sensitive issues or when online solutions are unavailable.