Alrosa contact information

Reach Alrosa through multiple channels depending on your need and language preference:

• Phone (Russian-language support): 8 800 234 49 24 (toll-free) or 4-81-60. Use this for immediate questions about bookings, baggage, check-in procedures, and flight changes. Best for urgent issues or routes with specific logistics.
• Email: [email protected]. Send inquiries about group bookings, cargo services, special requests, and detailed policy questions. Allow 24–48 hours for a response.
• Website: alrosa.aero. Book tickets, manage existing reservations, view route maps, check baggage policies, and access online check-in here.

Since Alrosa serves primarily Russian domestic routes, communication in Russian is recommended. English-language support may be limited; confirm language availability when contacting the airline.