Aurora contact information

Phone: 8 800 250 49 88 - Call for flight inquiries, reservations, and immediate assistance. Use this channel for time-sensitive booking changes or customer service issues that require a direct response.

Email: [email protected] - Send detailed inquiries, special requests, complaints, or non-urgent questions. Email is ideal for complex issues requiring documentation or written confirmation.

Website: www.flyaurora.ru - The primary platform for self-service booking, check-in, flight information, baggage policies, and schedule lookups. Use the website for most routine transactions and to access the most current information.

Best practices: Use the website for bookings and check-in to save time. Call during business hours for urgent matters or complex requests. Email when you need written documentation or have complaints that require a formal response. Allow time for email replies, typically within 24–48 hours.