Hainan Airlines contact information

Phone: +86 10 800 8768 9999 - Use for urgent matters, flight changes, special services, and customer support during business hours. Recommended for time-sensitive issues.

Email: [email protected] - Best for non-urgent inquiries, document submissions, complaints, and detailed questions. Allow 24–48 hours for a response.

Website: www.hnair.com - Self-service portal for booking, check-in, flight status, baggage tracking, refunds, and policy information. The fastest option for routine tasks and to review terms in real time.

When to use which: Start with the website for quick answers and standard transactions. Use email for formal requests or if you need written confirmation. Call the phone line for urgent issues or if you prefer speaking with an agent directly.