MASwings contact information

Phone: +603 7843 3000 - Use for urgent inquiries, booking modifications, special assistance requests, and complex questions about routes or fares.

Email: [email protected] - Best for non-urgent questions, feedback, detailed baggage inquiries, and written confirmation of changes.

Website: www.maswings.com.my - First stop for booking flights, managing reservations, checking flight status, viewing baggage policies, and accessing online check-in.

When to contact each channel: Use the website for self-service booking and check-in. Email customer care for detailed questions requiring documentation. Call the phone line for time-sensitive issues, flight changes, or when traveling and need immediate assistance. Response times vary; allow 24–48 hours for email replies during business days.