China Southern Airlines contact information

Reach China Southern Airlines through multiple channels based on your needs:

Customer Service Phone: +86-4008695539-141 - Call for booking changes, baggage inquiries, special requests, and general assistance. Available during business hours; long-distance rates apply outside China.

Email: [email protected] - Use for non-urgent inquiries, detailed written requests, special accommodation needs, and feedback. Allow 24–48 hours for a response.

Website & Mobile App: www.csair.com - Manage bookings, check-in online, purchase baggage, view flight status, and access account information. The app provides real-time notifications and mobile boarding passes.

When to use which: Phone for urgent issues (flight changes, emergencies); email for detailed requests requiring documentation; website for routine transactions. For complaints or formal inquiries, written channels (email) create a documented record.