Japan Airlines contact information

Phone: +81 3 5460 3109 or 81 3 6733 3062 - Call for urgent issues, flight changes, special assistance, or when you cannot reach the airline online.

Email: [email protected] - Use for non-urgent inquiries or formal correspondence, though response times may be longer.

Website: www.jal.com - The primary channel for booking, check-in, managing reservations, and accessing FAQs. Most routine questions are answered here.

Mobile App: Download JAL's official app for real-time flight updates, mobile check-in, and account management on the go.

When to use which: Start with the website or app for self-service options. Call for time-sensitive matters or when online options don't resolve your issue. Use email for formal complaints or detailed documentation needs.