Shanghai Airlines contact information

Customer Care Phone: 0086-21-95530 (for reservations, baggage, flight changes, and general inquiries).

Email: [email protected] (for non-urgent matters, feedback, and detailed questions).

Website: www.ceair.com (online booking, check-in, flight status, and self-service options).

When to contact each channel: Use the phone line for urgent issues, flight changes, or complex baggage matters requiring immediate resolution. Email is best for general questions, feedback, or issues that do not require same-day response. The website handles routine bookings, check-in, and flight tracking. For lost or damaged baggage, contact the airline in person at the airport baggage office or via phone within the prescribed timeframe.