Aires contact information

For inquiries about LATAM Airlines Colombia (formerly Aires), use the following contact channels:

Website & Online Services: Visit www.aires.aero for flight bookings, check-in, booking modifications, and general information. The website is the fastest way to resolve common questions about schedules, fares, and policies.

Phone Support: The airline's phone contact line provides assistance with bookings, baggage, and special requests. Call during business hours for faster response times.

In Person: Visit any LATAM Airlines ticket counter at Colombian airports, particularly El Dorado International Airport in Bogotá (the main hub), for immediate assistance with complex issues or last-minute changes.

When to use which channel: Use the website for routine bookings and check-in; call for baggage or schedule issues; visit the airport counter for urgent, in-person assistance. For email inquiries, expect longer response times.