
British Airways contact information
Key information
Offices and representations
Phone: +44 20 8738 5050. Use for booking changes, flight queries, baggage issues, and customer service. Call times vary; peak periods (early morning, evening) may involve longer waits.
Website: www.britishairways.com. Book flights, manage reservations, check-in online, view flight status, and access baggage and fare information. The website is available 24/7 and the fastest option for self-service queries.
Mobile App: Available for iOS and Android. Check-in, boarding passes, real-time flight updates, and reservation management on the go.
Email: Not listed as a primary contact channel; use the website contact form for general inquiries if phone or app support are not suitable.
When to contact: Use online channels (website/app) for routine bookings, check-in, and status checks. Call for urgent issues (cancellations, missed flights, or complex changes) requiring immediate agent support. For baggage claims or damage, contact customer service within the required timeframe specified in your booking documents.