Aeroflot contact information

Phone: 8 800 333 55 55 - Use this number for booking assistance, flight changes, special requests, and customer service inquiries. This is the primary contact for most passenger needs.

Email: [email protected] - Send detailed inquiries, complaints, or requests requiring a written response or documentation. Email is best for non-urgent matters that benefit from a formal record.

Website & App: www.aeroflot.ru - Book flights, manage reservations, check-in online, purchase baggage, and access real-time flight information. The mobile app offers the same functions plus push notifications for flight updates.

When to use each channel: For quick answers and immediate support, call. For ticketing and account management, use the website or app. For formal complaints or detailed inquiries, email. Airport kiosks handle check-in and last-minute changes on the day of travel.