Cebu Pacific contact information
PhilippinesKey information
Phone:
+ 632-8702-0888
Email:
[email protected]
Address:
3rd Floor, Cebu Pacific Building, 8006 Domestic Road, Pasay, Philippines 1301, Pasay City, Philippines
Base airports:
Mactan-Cebu International Airport, Ninoy Aquino International Airport, Cagayan de Oro Airport, Francisco Bangoy International Airport
Social media:
IATA:
5J
Founded:
1996
ICAO:
CEB
Offices and representations
Pasay City
Philippines
Headquarters
3rd Floor, Cebu Pacific Building, 8006 Domestic Road, Pasay, Philippines 1301
Phone: +63 2 8702 0888 (customer service during business hours). Use this for urgent issues, flight changes, and account-specific inquiries.
Email: [email protected] for non-urgent feedback, complaints, and general inquiries. Allow 2–3 business days for response.
Website & App: www.cebupacificair.com and the official mobile app for booking, check-in, flight status, and baggage management. Real-time support via chat may be available on the website.
When to contact: Use online/app tools first for booking and check-in. Phone for time-sensitive matters (missed flights, immediate changes). Email for detailed issues requiring documentation. Social media channels may also provide customer support during operating hours.