Regional Express Américas contact information

Customer Service Email: [email protected] - Use this channel for general inquiries, baggage questions, booking changes, special requests, and complaints. Response times vary; allow 24–48 hours for non-urgent matters.

Website: www.avianca.com - Book tickets, manage reservations, check flight status, access baggage policies, and find self-service tools. The website includes real-time flight information and online chat support during business hours.

When to contact each channel: Use email for detailed requests and documentation-heavy issues; use the website for quick lookups, bookings, and immediate flight status. For urgent matters close to departure, visit the airport ticket counter directly or call through the Avianca group's main phone lines if available via their website.

Note: Avianca Express operates as part of Avianca Group, so inquiries may be routed through main Avianca channels. Always reference your booking confirmation code (PNR) when contacting customer service.