Shenzhen Airlines contact information

Shenzhen Airlines maintains 66 global offices as of November 2025, providing in-person support across major markets. The primary contact channel is the official website at www.shenzhenair.com, where you can manage bookings, check flight status, and access customer service forms.

For phone and email inquiries, visit the airline's website to locate the contact details for your specific region or country. Response times vary by channel and inquiry type. Use email for non-urgent questions and detailed requests, phone for immediate assistance with flight changes or urgent matters, and the website for self-service booking management and real-time flight information.

Use each channel strategically: website for bookings and status checks, regional offices for complex issues or baggage claims, and customer service forms on www.shenzhenair.com for formal inquiries. Star Alliance members may also access support through partner airlines in your location.